Exchanges/Returns/Washing Instructions

TEAM RETURN POLICY

  • Any product that is NOT used and NOT customized with the last name and/or number can be returned at any time.

  • In the event you would like to return an item(s) that is not customized:

    • Please email us at returns@soccer2k.com to request a return authorization number. We will email you an authorization number to send back your item(s) to our warehouse at 786 Burr Oak Drive, Westmont, IL 60559 or come into our store at 224 Ogden Ave, Downers Grove, IL 60515. 

    • If you choose to mail back your item(s), we will provide a full refund after the receipt of the returned item(s).

TEAM EXCHANGE POLICY

  • If you would like to exchange an item(s) that are not customized (does not have last name and/or jersey number), please take either of the following steps:

    • Please also email us at returns@soccer2k.com to request a return authorization number.  We will email you an authorization number to send back your item(s) to our warehouse at 786 Burr Oak Drive, Westmont, IL 60559.  

    • We will ship you free of charge the replacement size(s) you need in a particular item(s).

WASHING INSTRUCTIONS

  • Washing Machines – DO NOT use fabric softener on club products as fabric softeners have a negative effect on the printed logos and numbers.

  • Dryer – DO NOT put your jerseys in the dryer; most dryer temperatures rise above the temperature used on our heat presses to press your logos and numbers.  The hot temperatures reheat the backing on the logos/numbers, thus causing the logos/numbers to peel/fall off your items.